Processing Time:
All ready-made items are processed within 2–3 business days. Orders placed on weekends or public holidays will be processed 3-4 business days.
Shipping Methods
Standard Shipping DK (2–4 business days): DKK 49
Express Shipping DK (1–2 business days): DKK 149
Standard EU Shipping (3–7 business days): DKK 299
Order Tracking:
Once your order is shipped, you will receive a tracking number via email to follow your package.
Made-to-Order Items
Made-to-order items are hand-crafted in our Atelier, located in Copenhagen.
Production Time: Made-to-order items typically take 7–14 business days to be produced before shipping.
Shipping Time: After production, shipping follows the standard times above.
Returns & Exchanges: Made-to-order items cannot be returned or exchanged unless they arrive damaged or defective. Please review sizing and customization details carefully before placing your order.
Return Period:
You may return unworn and unused items within 14 days of delivery for a full refund or exchange. Items must include all original tags and packaging, and be i.
How to Initiate a Return:
Contact us at info@kadzidroga.com with your order number and reason for return.
Refunds:
Refunds are processed within 5–10 business days after we receive your return.
Refunds are issued to the original payment method.
Exchanges:
If you wish to exchange an item for a different size or color, please indicate this when requesting your return. Exchanges are subject to stock availability.
Non-Returnable Items:
Made-to-order items
Final sale items
Gift cards
Items damaged due to customer misuse
Damaged or Incorrect Items